At Helthypedia, we strive to provide a seamless and satisfying experience when purchasing our digital fitness programs, including workout videos, nutrition plans, and training courses. While we are confident in the quality of our products, we understand that issues may occasionally arise. Below are the conditions under which we offer refunds and important details regarding the refund process.

Eligibility for Refund

You may be eligible for a refund in the following cases:

• Inaccessible or Defective Content: If you purchased a digital program and, upon accessing, the content (e.g., workout video or nutrition plan) is inaccessible, defective, or otherwise unusable.
• No Access: If you have not accessed or used the program after purchase and request a refund within 14 days of the purchase date.

Non-Refundable Situations

Refunds are generally not provided for the following reasons:

• Change of Mind: If you change your mind or are dissatisfied with the program, we typically do not offer refunds. However, exchanges or credits may be considered on a case-by-case basis.
• Accessed Content: If you have already accessed or used the purchased program (e.g., viewed a workout video or downloaded a meal plan) and it is not defective, refunds will not be granted.
• Late Refund Requests: Refund requests made after the 14-day period from the purchase date are not eligible for a refund.

Requesting a Refund

If you believe you are eligible for a refund, please contact us via email at help@helthypedia.com with the following details:

• Order Number: Provide your unique order number so we can quickly locate your purchase.
• Reason for Refund: Explain the issue clearly, such as why the content is unusable or why you are requesting a refund.
• Supporting Documentation: If applicable, include screenshots or detailed descriptions showing the problem (e.g., inaccessible video or defective file).

Refund Process

Once we receive your refund request, our team will review the case within 3-5 business days. If your request is approved, we will process the refund via the same payment method used for the original purchase (e.g., Visa or MasterCard). Please note that it may take several business days for the refunded amount to appear in your account, depending on your bank or payment processor’s refund policy.

Exceptions and Special Considerations

In cases where a refund is not possible but you remain unsatisfied with your purchase, we may offer alternative resolutions such as:

• An exchange for another digital program of equal value.
• A store credit for use on future purchases.

We are committed to ensuring a positive customer experience and will work with you to find a fair solution in case any issues arise.

For any additional questions or concerns, please contact our customer support team at help@helthypedia.com.

Contact Information

Helthypedia
California Street 12, United States
Registration Number: 208136566
Email: help@helthypedia.com
Website: https://helthypedia.com/