Effective Date: [Insert Date]

At Helthypedia, we strive to deliver a seamless and satisfying experience when you purchase our digital fitness programs, including workout videos, nutrition plans, and training courses. While we are confident in the quality and value of our products, we understand that issues may occasionally arise. This Refund Policy outlines the conditions under which refunds may be granted and provides details regarding the refund process.

1. Eligibility for Refund

You may be eligible for a refund under the following circumstances:

• Inaccessible or Defective Content: If you purchased a digital program and the content (e.g., workout video or nutrition plan) is inaccessible, corrupted, or otherwise unusable.
• No Access and Timely Request: If you have not accessed or used the program and request a refund within 14 calendar days of receiving the product (e.g., purchase confirmation or download link).

2. Non-Refundable Situations

Refunds will generally not be issued in the following scenarios:

• Change of Mind: If you change your mind or are not satisfied with the program, refunds are not guaranteed. However, we may consider exchanges or store credits on a case-by-case basis.
• Accessed Content: If you have already accessed or used any part of the purchased program (e.g., watched a video, downloaded a file) and the content is not defective, a refund will not be granted.
• Late Requests: Requests made after the 14-day period from the date of receiving the product are not eligible for a refund.

3. Requesting a Refund

To request a refund, please contact us via email at help@helthypedia.com with the following details:

• Order Number: Include the unique order number associated with your purchase.
• Reason for Refund: Provide a clear explanation of the issue (e.g., inaccessible content, technical problems).
• Supporting Documentation: Attach any relevant screenshots or descriptions that demonstrate the problem.

4. Refund Process

• All refund requests will be reviewed within 3 to 5 business days.
• If your request is approved, the refund will be processed to the original payment method used (e.g., Visa, MasterCard).
• It may take several additional business days for the refunded amount to reflect in your account, depending on your financial institution.

5. Exceptions and Special Considerations

If a refund is not possible but you remain dissatisfied with your purchase, we may offer alternative resolutions such as:

• Exchange: A replacement with another digital program of equal value.
• Store Credit: A credit to be used toward future purchases on Helthypedia.

We are committed to resolving issues fairly and maintaining a positive experience for all our customers.

6. Contact Information

Helthypedia
California Street 12, United States
Registration Number: 208136566
Email: help@helthypedia.com
Website: https://helthypedia.comWebsite: https://helthypedia.com/